Elite Island Holidays’ FAQs are driven by audience needs and clearly set out to answer peoples holiday dilemmas from preparation through to last minute help and support. You may unsubscribe from these communications at any time. It's good to have categories laid out on the landing page of your FAQ section. These can be effective based on your organization and its branding, but customers aren't on your FAQ pages to be entertained. Screenshots taken by author, September 2020. The best people to help with this are the front line staff who are actively engaged with your audience on a daily basis and have a true understanding of how online and offline FAQs can support and enrich your problem-solving offering. Adobe Creative Cloud has an FAQ page with a search bar at the top and a disclaimer that the content applies to the 2018 version of Creative Cloud. Questions are separated into larger categories that make for simple searches.
Or, are you noticing case volume for your most common problems decreasing? A good FAQ page should always be helpful to both parties. >>>. The McDonald's UK FAQ page is aesthetically pleasing, and even includes pictures of customers enjoying the product. You can search your question, filter responses by one or more topics, or simply scroll down through all the 967 questions listed on the page (which may be a bit time-consuming but, hey, your choice).
Your audience questions will change frequently and you need to ensure that your FAQ content reflects this. These predominantly rely on the pre-results (Google Answers and Featured Snippets) and can be targeted specifically with FAQ pages.
Airtable’s Help Center is fun, visually driven, and even provides useful information on how to use the FAQ section. Lands new users to the website by solving problems. Then, you have several options to search on the FAQ page. King’s College London’s FAQ page is divided into FAQ sections per key area of the website. Beyond that, there are no frills on this simple FAQ page. Sample Store is a popular spot and gets lots of shoppers at a time. Microsoft’s FAQs section employs accordion/expandable div functionality to enable a more effective mobile-first experience and to support quick top-level access to information without excessive scrolling. What can also be tedious is listing all the questions in a random order. Call the page an FAQ: People know what an FAQ is already, so make that your page title. In no small part, the importance of FAQ pages has been driven in recent years by the growth in voice search, mobile search, and personal/home assistants and speakers. This is another example of an FAQ page that may not require a search bar. Have a look at our Frequently Asked Questions below. We're committed to your privacy. So keep answers to a short paragraph if you can, less than 100 words.